Shad

I tell users that the solution to all their problems is in the next version
I tell development what features users are expecting in the next version

I live & work in hotel rooms overlooking interstates
I fill a bucket with ice each night and eat each sliver individually while watching Columbo reruns and chatting online with old friends

I document all changes
I merge XML
I take calls on my cell from customers in indiana while on site with customers in boston.

I sort the training materials
I write the training materials
I do the training

I write code on a laptop
I “hack the system”
I need better change management

I need better management

I need a change

I need change for the tolls
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